Roaming Bill Shock Prevention
Bill shock is a negative reaction a subscriber can experience if their phone bill has unexpected charges. It can occur when a subscriber overuses data applications without an appropriate data plan or uses a mobile device while roaming without understanding the voice or data roaming charges involved.
Mobile Wallet is a mobile applications and payment service that enables subscribers to make payments to an affiliate or mobile wallet. Subscribers can deposit and withdraw money from agents (airtime resellers, retailers etc.). They assist subscribers to deposit and withdraw money; transfer money; pay bills; and purchase airtime.
The “developed market” views a mobile wallet as an electronic container that stores one or a range of different payment instruments i.e. credit/debit cards. This is bank-led and linked to some form of bank account. The mobile wallet can incorporate the physical payment instrument within the handset itself or have a remote link to the payment instrument itself. Due to their complexity, these services are usually only possible via a Smartphone device.
The “emerging market” attaches a greater value to a mobile wallet, as it is often the only form of electronic payment available. There are a low number of personal bank accounts; so mobile wallets are independent of banks. Operators manage the mobile wallet payment platforms. They are not reliant upon or constrained by legacy banking architectures and are built using modern day, cloud based and real-time payment platforms. Funds are loaded and withdrawn via retail agents. If there is a partnership with a bank, funds can be withdrawn via an ATM. They do not require a Smartphone. Therefore, the addressable market size for these services is far greater than solutions available via Smartphone based alternatives.
Billing and Charging is part of the Business Support Systems (BSS) process of revenue management. It encompasses post-paid billing; prepaid, real-time charging; convergent billing; rating; mediation; and bill generation and presentment.
Originally, telecoms billing was only post-paid. With the advent of mobile networks, prepaid was introduced. This required an additional technology as prepaid billing had to operate in near real-time. Today, operators want a more flexible and hybrid billing model that supports different subscriber types, networks and billing models in a single convergent billing system.